EGROVE SYSTEMS CORPORATION
Junior Network/Telecom Specialist
Full Time • Raleigh, NC
Position: Junior Network/Telecom Specialist
Location: Raleigh, NC
Exp: 10+ Years
Employment Type: C2C
Interview Type: In person Interview
If you are interested, kindly share your updated resume at sivaraja.l@egrovesys.com and udhayapriya@egrovesys.com
Required Qualifications:
1. Using monitoring dashboards and alerting tools to detect alarms, outages, and abnormal conditions across the statewide NG911 network.
2. Creating, updating, and closing incident records including documenting timelines, troubleshooting steps, and vendor responses
3. Understanding IP connectivity, network equipment, and telecommunications services
4. Assigning severity levels based on operational impact, following SOGs, and routing issues to Tier II, vendors, or management.
5. Gathering tech detail from PSAP staff about equipment malfunctions, call processing issues, and service interruptions to support first-level diagnosis
6. Working in several software applications at once while tracking vendor tickets and participating in technical conference calls and incident bridges.
About eGrove:
eGrove Systems is a highly profiled IT solution provider to a vast nation wide clientele. Our solutions include e-commerce customization, mobile app development, digital marketing, and website optimization. We are always looking for the right talents to join our team. You can visit our website (https://www.egrovesys.com) for more details about our company.
An Equal Opportunity/Affirmative Action Employer/Minority/Female/ADA/Veterans Employer.
Location: Raleigh, NC
Exp: 10+ Years
Employment Type: C2C
Interview Type: In person Interview
If you are interested, kindly share your updated resume at sivaraja.l@egrovesys.com and udhayapriya@egrovesys.com
Required Qualifications:
1. Using monitoring dashboards and alerting tools to detect alarms, outages, and abnormal conditions across the statewide NG911 network.
2. Creating, updating, and closing incident records including documenting timelines, troubleshooting steps, and vendor responses
3. Understanding IP connectivity, network equipment, and telecommunications services
4. Assigning severity levels based on operational impact, following SOGs, and routing issues to Tier II, vendors, or management.
5. Gathering tech detail from PSAP staff about equipment malfunctions, call processing issues, and service interruptions to support first-level diagnosis
6. Working in several software applications at once while tracking vendor tickets and participating in technical conference calls and incident bridges.
About eGrove:
eGrove Systems is a highly profiled IT solution provider to a vast nation wide clientele. Our solutions include e-commerce customization, mobile app development, digital marketing, and website optimization. We are always looking for the right talents to join our team. You can visit our website (https://www.egrovesys.com) for more details about our company.
An Equal Opportunity/Affirmative Action Employer/Minority/Female/ADA/Veterans Employer.
Compensation: $40.00 - $60.00 per hour